Network Status
If you are experiencing a connection issue that is not listed here, please check nbn service status on nbn’s network status page.
If you do not see any outages or faults listed either here or on nbn’s status page, and you are experiencing an outage, please power cycle your modem/router and any nbn equipment for 15mins first before calling our support team.
Please note: This status page indicates active incidents & upcoming maintenance within our core network, and that of our backhaul carrier network, as well as connectivity to the nbn network through nbn PoI’s only. It will not display nbn network incidents or outages.
Overall status: Operational (Updated: )
Intercapital/International Backhaul Networks
SingaporeUSATASWASAACTQLDNSWVICNT
Operational
Core Network Services
SingaporeUSATASWASAACTQLDNSWVICNT
Operational
Voice Network
TASWASAACTQLDNSWVICNT
Operational
Fibre Services
TASWASAACTQLDNSWVICNT
Operational
NBN
TASWASAACTQLDNSWVICNT
Operational
Data Centres
SIN1LAX1AKL2AKL1DRW1HBA1PER2PER1ADL1BNE1CBR1SYD2SYD1MEL2MEL1MEL3SYD3BNE2SYD4ADL2
Operational
API Services
SYD2SYD1MEL2MEL1MEL3
Operational
Mobile Service
TASWASAACTQLDNSWVICNT
Operational
Scheduled Maintenance
NBN POI 3MEA (Nunawading Depot), 3HRS (Horsham), 3STK (St Kilda), 3CTA (Cheltenham) - Fibre Cable Replacement
Planned Maintenance
Schedule:
Components:
NBN
Locations:
VIC
Description:
We have been advised by our backhaul carrier for 3MEA (Nunawading Depot), 3HRS (Horsham), 3STK (St Kilda), 3CTA (Cheltenham) that they will be performing a fibre cable replacement which may affect nbn services to this POI for up to 8 hours during the outage window.
Intercapital Fast Path SYD - PER - Fibre Cable Relocation
Planned Maintenance
Schedule:
Components:
Intercapital/International Backhaul Networks
Locations:
WA, NSW
Description:
We have been advised by our backhaul carrier for our Intercapital Fast Path SYD - PER that they will be conducting a Fibre Cable Relocation, which may affect services to this POI for up to 6 hours during the outage window.
NBN POI 2MAI (Maitland) Upgrade Works
Planned Maintenance
Schedule:
Components:
NBN
Locations:
NSW
Description:
nbn Services off the 2MAI (Maitland PoI) may be disrupted for up to 20 minutes during the outage window while we undertake an upgrade to the NNI Port at the POI.
[Update] These works have been rescheduled by nbn to the 13/11/2026 at Midnight.
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nbn Services off the 2MAI (Maitland PoI) may be disrupted for up to 20 minutes during the outage window while we undertake an upgrade to the NNI Port at the POI.
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nbn Services off the 2MAI (Maitland PoI) may be disrupted for up to 20 minutes during the outage window while we undertake an upgrade to the NNI Port at the POI.
NBN POI 4TOB (Toowoomba) Upgrade Works
Planned Maintenance
Schedule:
Components:
NBN
Locations:
QLD
Description:
nbn Services off the 4TOB (Toowoomba) may be disrupted for up to 20 minutes during the outage window while we undertake an upgrade to the NNI Port at the POI.
NBN POI 3WER (Werribee) NNI Rehoming
Planned Maintenance
Schedule:
Components:
NBN
Locations:
VIC
Description:
Virtutel will be moving services from Legacy NNIs to new NNIs at 3WER (Werribee). Services at these POIs may be disrupted for up to 3 Hours during the outage window.
Intercapital Fast Path SYD - PER - Fibre Cable Relocation
Planned Maintenance
Schedule:
Components:
Intercapital/International Backhaul Networks
Locations:
WA, NSW
Description:
We have been advised by our backhaul carrier for our Intercapital Fast Path SYD - PER that they will be conducting Optic Fibre relocation/repair work, which may affect services for up to 6 hours during the outage window.
NBN POI 3NBA (North Balwyn), 3RWO (Ringwood), 3GEE (Geelong), 3BEN (Bendigo), 3SHP (Shepparton), 3LIL (Lilydale), 3HRS (Horsham), 3MEA (Nunawading Depot), 3STK (St Kilda), 3CTA (Cheltenham) - Fibre Cable Migration
Planned Maintenance
Schedule:
Components:
NBN
Locations:
VIC
Description:
We have been advised by our backhaul carrier for 3FSR (Footscray), 3SMR (South Morang), 3NBA (North Balwyn), 3RWO (Ringwood), 3GEE (Geelong), 3BEN (Bendigo), 3KGP (Kings Park), 3SHP (Shepparton), 3LIL (Lilydale), 3HRS (Horsham), 3KAL (Karingal), 3MEA (Nunawading Depot), 3STK (St Kilda), 3KEY (Keysborough), 3CTA (Cheltenham), 2MIR (Miranda), 3WER (Werribee), 3TMN (Tullamarine) that they will be performing a Network Joint Upgrade which may affect nbn services to this POI for up to 7 hours during the outage window.
[Update] NBN POI 3FSR (Footscray), 3SMR (South Morang), 3KGP (Kings Park), 3KAL (Karingal), 2MIR (Miranda), 3WER (Werribee), 3TMN (Tullamarine) have been removed from these works.
NBN POI 2RYD (Ryde), 2CAM (Campsie), 2GBE (Glebe), 2MIR (Miranda) - Cable and Splice Relocations
Planned Maintenance
Schedule:
Components:
NBN
Locations:
NSW
Description:
We have been advised by our backhaul carrier for 2RYD (Ryde), 2CAM (Campsie), 2GBE (Glebe), 2MIR (Miranda) that they will be performing some Cable and Splice Relocations which may affect nbn services to this POI for up to 8 hours during the outage window.