Network Status
If you are experiencing a connection issue that is not listed here, please check nbn service status on nbn’s network status page.
If you do not see any outages or faults listed either here or on nbn’s status page, and you are experiencing an outage, please power cycle your modem/router and any nbn equipment for 15mins first before calling our support team.
Please note: This status page indicates active incidents & upcoming maintenance within our core network, and that of our backhaul carrier network, as well as connectivity to the nbn network through nbn PoI’s only. It will not display nbn network incidents or outages.
Active Incident
Overall status: Partial Service Disruption (Updated: )
Intercapital/International Backhaul Networks
SingaporeUSATASWASAACTQLDNSWVICNT
Partial Service Disruption
Core Network Services
SingaporeUSATASWASAACTQLDNSWVICNT
Operational
Voice Network
TASWASAACTQLDNSWVICNT
Operational
Fibre Services
TASWASAACTQLDNSWVICNT
Operational
NBN
TASWASAACTQLDNSWVICNT
Operational
Data Centres
SIN1LAX1AKL2AKL1DRW1HBA1PER2PER1ADL1BNE1CBR1SYD2SYD1MEL2MEL1MEL3SYD3BNE2SYD4ADL2
Operational
API Services
SYD2SYD1MEL2MEL1MEL3
Operational
Mobile Service
TASWASAACTQLDNSWVICNT
Operational
Indigo West Perth-Singapore
Partial Service Disruption
Incident Status: Partial Service Disruption
Components: Intercapital/International Backhaul Networks
Locations: Singapore, WA
[Investigating]We are currently investigating an outage on Indigo West from Perth to Singapore. Traffic on protected services and Internet Services will route through alternate routes.
[Identified]Indigo has advised that the system is hard down due to a Shunt fault. Additional diagnostics are underway at present.
[Identified]We have confirmed the root cause as a shunt fault within our provider's infrastructure. Our provider is actively working with their equipment vendor to conduct a detailed investigation and determine the full scope of the issue.
We are monitoring this situation closely and maintaining direct contact with our provider. While we do not have additional details to share at this time, we are committed to keeping you informed as the investigation progresses.
We will provide our next update as soon as we receive further information from our provider.
We are monitoring this situation closely and maintaining direct contact with our provider. While we do not have additional details to share at this time, we are committed to keeping you informed as the investigation progresses.
We will provide our next update as soon as we receive further information from our provider.
[Identified]The fault location is estimated at 65km from Perth Cable Landing Station based on testing but awaiting the vendor to review test results and confirm. The Indigo Team has engaged their marine maintenance operator for vessel allocation and planning of the repairs. ETA is on 26 Aug 2026. All timelines remain subject to clearance, logistics arrangement and weather conditions.
Our teams remain fully engaged and will continue to monitor the situation closely. We will provide further details as they become available.
Our teams remain fully engaged and will continue to monitor the situation closely. We will provide further details as they become available.
[Identified]We would like to provide you with the latest update regarding the shunt fault in Indigo West cable system.
The fault location is estimated at 47.624km from Perth Cable Landing Station or 28.5km from the nearest repeater. The Indigo Team has engaged their marine maintenance operator for vessel allocation and planning of the repairs. ETA is on 30 Aug 2026 with an ETR on 4 Sep 2026. All timelines remain subject to clearance, logistics arrangement and weather conditions.
Our teams remain fully engaged and will continue to monitor the situation closely. We will provide further details as they become available.
The fault location is estimated at 47.624km from Perth Cable Landing Station or 28.5km from the nearest repeater. The Indigo Team has engaged their marine maintenance operator for vessel allocation and planning of the repairs. ETA is on 30 Aug 2026 with an ETR on 4 Sep 2026. All timelines remain subject to clearance, logistics arrangement and weather conditions.
Our teams remain fully engaged and will continue to monitor the situation closely. We will provide further details as they become available.
[Identified]The repair ship will be repairing the Shunt Fault off Perth between the 2nd and 11th of September.
[Identified]We have been advised by Indigo that the estimated repairs to Indigo West has an updated ETR of the 16th of September with additional extended contingency till the end of 20th of September due to new faults found.
[Identified]We would like to provide you with the latest update regarding the shunt fault in Indigo West cable system.
Our submarine cable provider has informed the completion of restoration works as scheduled was completed on 15 September 03:53 UTC. They have powered up Indigo West after the final bight was released and power control was handed back to CLS. However, traffic failed to restore. Further testing has revealed that the fault initially identified as a shunt fault, has now deteriorated into a full cut.
The restoration schedule planned for 02 until 09 October 2026, is now under review by Indigo. Further updates will be shared as new information becomes available.
Our submarine cable provider has informed the completion of restoration works as scheduled was completed on 15 September 03:53 UTC. They have powered up Indigo West after the final bight was released and power control was handed back to CLS. However, traffic failed to restore. Further testing has revealed that the fault initially identified as a shunt fault, has now deteriorated into a full cut.
The restoration schedule planned for 02 until 09 October 2026, is now under review by Indigo. Further updates will be shared as new information becomes available.
[Identified]Scheduled to repair the fault on Indigo West off the coast of Perth has completed. Unfortunately the existing shunt fault on Indigo West in Singapore has deteriorated into a full cable break and services remain down.
Repairs off Singapore is expected to be on 16 Oct 2026 until 26 Oct 2026.
Repairs off Singapore is expected to be on 16 Oct 2026 until 26 Oct 2026.
Scheduled Maintenance
NBN POI 3TMN (Tullamarine), 3STK (St Kilda), 3KAL (Karingal), 3SMR (South Morang), 3KGP (Kings Park), 3WER (Werribee) - Cable Repair
Planned Maintenance
Schedule:
Components:
NBN
Locations:
VIC
Description:
We have been advised by our backhaul carrier for 3TMN (Tullamarine), 3STK (St Kilda), 3KAL (Karingal), 3SMR (South Morang), 3KGP (Kings Park), 3WER (Werribee) - that they will be performing a Cable repair which may affect nbn services to this POI for up to 7 hours during the outage window.
NBN POI 2RYD (Ryde), 2CFS (Coffs Harbour), 2DAL (Dalley), 2GRN (Grafton) - Card Replacement
Planned Maintenance
Schedule:
Components:
NBN
Locations:
NSW
Description:
We have been advised by our backhaul carrier for 2RYD (Ryde), 2CFS (Coffs Harbour), 2DAL (Dalley), 2GRN (Grafton) - that they will be performing a card replacement which may affect nbn services to this POI for up to 6 hours during the outage window.
NBN POI 4CAB (Caboolture), 4KLG (Petrie) - Cable network cutover
Planned Maintenance
Schedule:
Components:
NBN
Locations:
QLD
Description:
We have been advised by our backhaul carrier for 4CAB (Caboolture), 4KLG (Petrie) that they will be performing a Cable network cutover which may affect nbn services to this POI for up to 6 hours during the outage window.
NBN POI 2GRN (Grafton), 2DAL (Dalley), 2CFS (Coffs Harbour), 2RYD (Ryde) - Card replacement
Planned Maintenance
Schedule:
Components:
NBN
Locations:
NSW
Description:
We have been advised by our backhaul carrier for 2GRN (Grafton), 2DAL (Dalley), 2CFS (Coffs Harbour), 2RYD (Ryde) that they will be performing a Card replacement due to fault which may affect nbn services to this POI for up to 7 hours during the outage window.
Indigo West (Perth-Singapore) Shunt Fault Repairs (Singapore)
Planned Maintenance
Schedule:
Components:
Intercapital/International Backhaul Networks
Locations:
Singapore, WA
Description:
The Indigo West subsea shunt fault repairs have been delayed until at least August 25th, however Indigo will still be proceeding with the planned system upgrade and migration of services.
Traffic across this link may be down for up to 3 days during the maintenance window.
Please note, the original maintenance window for the subsea shunt fault repairs was for an outage up to 11 days from Jul 24, 2026 14:00 UTC to Aug 04, 2026 22:00 UTC.
Indigo are planning to proceed with System Upgrades during the original maintenance window, targeting a planned start on Jul 25, 2026 00:00 UTC, ending by Jul 28, 2026 17:00 UTC.
Internet traffic between Perth and Singapore will take alternate routes during this outage. Protected Layer 2 Ethernet services will take alternate routes during this outage.
Traffic across this link may be down for up to 3 days during the maintenance window.
Please note, the original maintenance window for the subsea shunt fault repairs was for an outage up to 11 days from Jul 24, 2026 14:00 UTC to Aug 04, 2026 22:00 UTC.
Indigo are planning to proceed with System Upgrades during the original maintenance window, targeting a planned start on Jul 25, 2026 00:00 UTC, ending by Jul 28, 2026 17:00 UTC.
Internet traffic between Perth and Singapore will take alternate routes during this outage. Protected Layer 2 Ethernet services will take alternate routes during this outage.
[Update] Indigo has rescheduled these works from the Jul 25, 2026 00:00 UTC, ending by Jul 28, 2026 17:00 UTC to Aug 1, 2026 00:00 UTC, ending by Aug 4, 2026 14:00 UTC.
[Update] Indigo has rescheduled System Upgrade works (non-shunt related) from the 1st through to the 4th, to 15th till the 17th of August.
Start Time: Aug 15, 2026 00:00 UTC
End TimeL Aug 17, 2026 14:00 UTC
Start Time: Aug 15, 2026 00:00 UTC
End TimeL Aug 17, 2026 14:00 UTC
[Update] Singapore End Shunt works delayed until the 2nd of October
NBN POI 3KEW (Kew) NNI Rehoming
Planned Maintenance
Schedule:
Components:
NBN
Locations:
VIC
Description:
We will be rehoming our nbn NNI at the nbn POI 3KEW (KEW). Services off this POI may be disrupted for up to 3 hours during the outage window.
NBN POI 5ADA (Lonsdale Depot) - Cable cutover and relocation
Planned Maintenance
Schedule:
Components:
NBN
Locations:
SA
Description:
We have been advised by our backhaul carrier for 5ADA (Lonsdale Depot) that they will be performing a Cable cutover and relocation which may affect nbn services to this POI for up to 7 hours during the outage window.
NBN POI 3TNB (Thornbury) NNI Rehoming
Planned Maintenance
Schedule:
Components:
NBN
Locations:
VIC
Description:
We will be rehoming our nbn NNI at the nbn POI 3TNB (Thornbury). Services off this POI may be disrupted for up to 3 hours during the outage window.
NBN POI 3HAW (Hawthorn) NNI Rehoming
Planned Maintenance
Schedule:
Components:
NBN
Locations:
VIC
Description:
We will be rehoming our nbn NNI at the nbn POI 3HAW (Hawthorn). Services off this POI may be disrupted for up to 3 hours during the outage window.
NBN POI 3FSR (Footscray), 3SMR (South Morang), 3NBA (North Balwyn), 3GEE (Geelong), 3RWO (Ringwood), 3DAD (Dandenong), 3BEN (Bendigo), 3KAL (Karingal), 3SHP (Shepparton), 3KGP (Kings Park), 3STK (St Kilda), 3CTA (Cheltenham), 3WHL (Wheelers Hill), 3MEA (Nunawading Depot), 3LIL (Lilydale), 3HRS (Horsham), 3CTA (Cheltenham), 3CAU (Caulfield), 3WER (Werribee), 3TMN (Tullamarine) - Permanent cable repair
Planned Maintenance
Schedule:
Components:
NBN
Locations:
VIC
Description:
We have been advised by our backhaul carrier for 3FSR (Footscray), 3SMR (South Morang), 3NBA (North Balwyn), 3GEE (Geelong), 3RWO (Ringwood), 3DAD (Dandenong), 3BEN (Bendigo), 3KAL (Karingal), 3SHP (Shepparton), 3KGP (Kings Park), 3STK (St Kilda), 3CTA (Cheltenham), 3WHL (Wheelers Hill), 3MEA (Nunawading Depot), 3LIL (Lilydale), 3HRS (Horsham), 3CTA (Cheltenham), 3CAU (Caulfield), 3WER (Werribee), 3TMN (Tullamarine) - that they will be performing Permanent cable repair which may affect nbn services to this POI for up to 7 hours during the outage window.
NBN POI 3RES (RESERVOIR) NNI Rehoming
Planned Maintenance
Schedule:
Components:
NBN
Locations:
VIC
Description:
We will be rehoming our nbn NNI at the nbn POI 3RES (RESERVOIR). Services off this POI may be disrupted for up to 3 hours during the outage window.
NBN POI 3KAL (Karringal/Frankston) NNI Rehoming
Planned Maintenance
Schedule:
Components:
NBN
Locations:
VIC
Description:
We will be rehoming our nbn NNI at the nbn POI Karringal/Frankston (3KAL). Services off this POI may be disrupted for up to 3 hours during the outage window.
NBN POI 2PTH (Penrith), 2GBE (Glebe) - Migration of Services
Planned Maintenance
Schedule:
Components:
NBN
Locations:
NSW
Description:
We have been advised by our backhaul carrier for 2PTH (Penrith), 2GBE (Glebe) - that they will be performing a migration of services which may affect nbn services to this POI for up to 8 hours during the outage window.